Upgrading to FrameworkLTC

What to expect when upgrading your long-term care pharmacy software to FrameworkLTC.

Find out what to expect when you upgrade your long-term care pharmacy software to the only dedicated LTC Pharmacy Software: FrameworkLTC.

Transitioning to a new pharmacy software can sound like a cumbersome or daunting initiative for your team. The SoftWriters team is here to guide you through the process, tell you what to expect, and help you get started.

Why Upgrade to FrameworkLTC

SoftWriters Inc. is the leading provider of pharmacy management software solutions purpose-built for long-term care (LTC) pharmacies. Trusted by more than 550 LTC pharmacies, SoftWriters' flagship product, FrameworkLTC, is the platform that has elevated the standard for driving efficiencies, saving money, and improving patient care.

Being purpose-built for LTC pharmacies, FrameworkLTC prides itself on being a consistent, stable, and innovative software platform. These key characteristics enable accelerated growth and scalability for pharmacy customers to expand their services to skilled nursing facilities, assisted living facilities, hospice facilities, jails/prisons, and other long-term care facilities.

From automating workflows, powerful integrations, regulatory updates, and connectivity to the complete suite of robust software products, SoftWriters has developed the leading software for the needs of growing LTC pharmacy operations.


In addition, FrameworkLTC is designed to integrate with more than 100 industry partners, which allows for:

  • Seamless connectivity with more technology partners—including EHR, EMAR, dispensing, and facility management systems—than any other pharmacy software solution.

  • Highly functional, bidirectional interfaces are built to enable long-term care pharmacies to integrate with industry technology easily and to maximize data-sharing to win new facility business, drive accuracies, and operate efficiently.

SoftWriters’ solutions are Microsoft Certified for Windows and built on a modern technology platform, giving our pharmacies a very robust and stable environment.

SoftWriters is successful when our pharmacies are successful. This means we regularly issue software releases to continue to add functionality and to keep customers in front of regulatory demands.

We also produce guides, webinars, and other pieces of LTC-pharmacy-specific information for our customers to equip them with the knowledge to stay ahead of the pack and scale their business.

The Sales Process—Supportive and Simple

When working with our sales team, you can expect a supportive process that feels like a guided tour. Our team has assisted many pharmacies across the United States looking to upgrade to FrameworkLTC. The sales team listens well, provides guidance, and ensures you’re set up for success. Coming to the table with a pharmacy-first mindset, they understand your business, the pain points you have (and those you may not realize you have), and guiding principles to help you scale in the future.

The sales process is simple. It starts with an initial call with one of our sales team members. Next, there will be several rounds of discovery to put together the right package for your needs. Pricing and a contract will follow.

The Onboarding Process—We’ll Teach You What You Need to Know

The FrameworkLTC onboarding team is here to help you realize the full potential of your FrameworkLTC platform in your unique pharmacy setting. Similar to your internal team, our customer success team—made up of highly skilled implementation specialists, technical and support leads, and commercial account managers—is fully invested in helping you launch the FrameworkLTC platform of solutions so you can compete effectively, maximize margin, and grow efficiently.

During your concierge onboarding experience, you will be paired with an implementation specialist as your primary point of contact. This dedicated resource will serve as your trainer, consultant, and day-to-day partner to ensure a timely launch and long-term success.

It’s important to know that FrameworkLTC is recognized for being highly customizable for your pharmacy. Our team will train you on best practices and suggest ways to set up the system based on your unique workflow, and you will have many choices along the way regarding how you wish to configure your solution(s). We can share pros and cons with you, but ultimately, you will be making the decisions that are right for your own business.

The Support Experience—Help Anywhere, Anytime

SoftWriters’ support team is here to help you. Whether through our 24/7 call center, online Help Center, or email support, we want to meet you where you are.

Our customer support team is 100 percent U.S.-based. More than half of our SoftWriters team is focused primarily on customer success, and we seek to answer any questions and resolve any support issues quickly. Regardless of where you are, we offer full remote access, which enables us to provide a personalized support experience; we’ll connect directly to your PC and control FrameworkLTC on your workstation.

SoftWriters’ Customer Help Center offers support when you need it, right at your fingertips. The online Help Center is made up of several main functions:

  • Knowledge base articles support "self-help" with how-tos, FAQs, and explainer videos

  • On-demand training and released webinars provide deep dives into current functionality

  • Product documentation like user guides, release notes, and more get into the nitty-gritty of each solution

  • Centralized ticketing provides transparency into your pharmacy’s support tickets

  • Announcements highlight relevant information with links to applicable resources

For a best-in-class LTC pharmacy software solution with a winning support team standing by to ensure your pharmacy’s seamless transition, turn to FrameworkLTC.