SoftWriters' Training Center

SoftWriters' pharmacy management software platform offers pharmacies incredible efficiencies processing scripts and then goes well beyond the basics in order to fully support our customers' complex pharmacy operations and profitability goals. While training is done when a new customer converts to FrameworkLTC®, there is always a chance to learn more about the system and we encourage our customers in continuing their education to stay on top of their game.


New Customer Training

New customers will discuss and build their training program with the SoftWriters team prior to the implementation process for FrameworkLTC pharmacy software. During the kick-off call, your sales rep will introduce you to our Senior Process Engineer and the implementation team, who will discuss the project plan and walk you through expectations during the conversion process.

Next, we like to spend time with the decision makers in your pharmacy, providing an overview of the system and work with them to determine the best way to configure and utilize the software so it maximizes efficiencies within your desired workflow.

End-user training will come once your database is built and you are ready to go-live, and those trainings can be focused on specific end-user functional areas.


Ongoing Training

Now that your pharmacy has been utilizing FrameworkLTC, we are happy to work with you to develop new or refresher training programs that meet your needs at any point. 

  • Boost pharmacy capabilities and productivity with software training for your new hires

  • Consider developing your FrameworkLTC capabilities by utilizing new tools and functionality that may enhance your pharmacy workflow

  • Take a deeper dive into some of the new functionality offered with newer releases

We encourage you to consider training if your pharmacy is considering an expansion of any sort, has brought on new staff, wants to implement process changes, or is receiving customer requests that you're unsure how to solve. Whenever you are ready to deepen your knowledge of FrameworkLTC functionality, you have several training options available to you


Users Conference

To ensure the SoftWriters community gets the most out of their pharmacy management software, thus staying ahead of the industry curve, we have created the annual FrameworkLTC User Conference. The conference aims to provide valuable information for your business, and facilitate dialog on how we can continue to improve products and services to help you succeed:

  • Hear from a spectacular lineup of guest speakers exploring the changing industry landscape

  • Learn what new technological functionalities SoftWriters has implemented and is exploring to help grow your business

  • Network with colleagues, SoftWriters, and industry partners in cocktail receptions, meals, roundtable events and more

  • Participate in breakout sessions to explore functionality designed to improve business efficiency

  • Benefit from one-on-one time with our experienced trainers on product or functionality topics of your choice

The conference is a great time for users to interact with each other, the SoftWriters team and industry partners. The 2019 conference will be September 17-19 in Las Vegas. We'd love to see you there!