If you've called in to SWI Support over the past 3 years, there's a good chance you've worked with Steve Constantino. Steve is an integral part of the support department and truly loves helping our customers and analysts.
I am one of three supervisors for the FrameworkLTC support team. On any given day you will see me helping analysts resolve their calls, tackling elevated support issues, and working to improve our overall customer experience at SoftWriters! My aim is to provide our customers with resolutions to their issues as correctly and swiftly as possible.
Implementing a new software application often seems like a very daunting task, especially considering pharmacies typically don’t have the luxury of closing shop for a few days. The goals of improved workflow efficiencies, accuracies and business growth make the transition worth it, and with proper planning and expectation setting you can tackle implementing new technologies head on! Here are some helpful tips, best practices, and recommendations to help aid in the transition.
Happy New Year! As we go forward into 2017, we wanted to take time to thank the SoftWriters community for another great year. We are honored to have such a wonderful group of customers to serve, and hope that you were able to achieve or exceed your expectations for the last calendar year.
2016 was a busy and, we hope you agree, successful year at SoftWriters – where we put LTC pharmacy first.