support

Meet SoftWriters' Team Member Matt Niederlander

Meet SoftWriters' Team Member Matt Niederlander

I am one of three supervisors for the FrameworkLTC support team. On any given day you will see me helping analysts resolve their calls, tackling elevated support issues, and working to improve our overall customer experience at SoftWriters! My aim is to provide our customers with resolutions to their issues as correctly and swiftly as possible.

Cross Functional Rapid Response Teams Implement the Enhanced Development Request (DR) Triage Process at SoftWriters, Inc.

Cross Functional Rapid Response Teams Implement the Enhanced Development Request (DR) Triage Process at SoftWriters, Inc.

More than just a catchy title, these Rapid Response Teams have been formed to review, investigate and triage the current queue of DR’s and to expedite the process for the future. 

Implementation Tips from a Trainer

Implementation Tips from a Trainer

Implementing a new software application often seems like a very daunting task, especially considering pharmacies typically don’t have the luxury of closing shop for a few days. The goals of improved workflow efficiencies, accuracies and business growth make the transition worth it, and with proper planning and expectation setting you can tackle implementing new technologies head on! Here are some helpful tips, best practices, and recommendations to help aid in the transition.

SoftWriters' New Extended Service Hours

SoftWriters' New Extended Service Hours

Starting April 3rd, 2017 our new hours of standard operation will be 8:30 a.m. to 8:00 p.m. EST.

After hours support will continue to be available until midnight Monday through Friday and emergency support will still be available 24/7/365.

SoftWriters' 2016 Year In Review

SoftWriters' 2016 Year In Review

Happy New Year! As we go forward into 2017, we wanted to take time to thank the SoftWriters community for another great year. We are honored to have such a wonderful group of customers to serve, and hope that you were able to achieve or exceed your expectations for the last calendar year.

2016 was a busy and, we hope you agree, successful year at SoftWriters – where we put LTC pharmacy first.