customer service

Enhanced Customer Support

Enhanced Customer Support

SoftWriters has recently made some changes aimed at improving customer experience, providing better customer service and support. Our extended support hours, focus on offering great support, and organizational changes will help us better respond to our customers. We are excited to share the following:

Implementation Tips from a Trainer

Implementation Tips from a Trainer

Implementing a new software application often seems like a very daunting task, especially considering pharmacies typically don’t have the luxury of closing shop for a few days. The goals of improved workflow efficiencies, accuracies and business growth make the transition worth it, and with proper planning and expectation setting you can tackle implementing new technologies head on! Here are some helpful tips, best practices, and recommendations to help aid in the transition.

SoftWriters' New Extended Service Hours

SoftWriters' New Extended Service Hours

Starting April 3rd, 2017 our new hours of standard operation will be 8:30 a.m. to 8:00 p.m. EST.

After hours support will continue to be available until midnight Monday through Friday and emergency support will still be available 24/7/365.

MMP Delivers Exceptional Customer Service

MMP Delivers Exceptional Customer Service

SoftWriters’ customer MMP recently published a case study about a memory care community with four locations who noticed quality problems with their previous pharmacy and set out to find a partner who would help them deliver consistent and quality care to their residents.

SoftWriters' 2016 Year In Review

SoftWriters' 2016 Year In Review

Happy New Year! As we go forward into 2017, we wanted to take time to thank the SoftWriters community for another great year. We are honored to have such a wonderful group of customers to serve, and hope that you were able to achieve or exceed your expectations for the last calendar year.

2016 was a busy and, we hope you agree, successful year at SoftWriters – where we put LTC pharmacy first.

Support Your Facilities' Med Pass with 3 Customizations on Forms & Labels

Support Your Facilities' Med Pass with 3 Customizations on Forms & Labels

Customizing your service to meet the unique needs of each facility you serve can strengthen your partnership and assist in delivering quality care to the residents. One of the most common areas for customization is on forms and labels. FrameworkLTC offers you the ability to completely customize your forms and labels.

The Impact of Intuitive Interfacing

The Impact of Intuitive Interfacing

FrameworkLTC® pharmacies are able to thrive in situations that require pharmacy interfacing with complex facility and prescriber-based systems, without the need for the pharmacy to invest in numerous interfaces. FrameworkLTC users can create efficient, technology-based workflows that distinguish themselves from other pharmacy suppliers while allowing for greater accuracy with less steps to process critical information.