SoftWriters

Cross Functional Rapid Response Teams Implement the Enhanced Development Request (DR) Triage Process at SoftWriters, Inc.

Cross Functional Rapid Response Teams Implement the Enhanced Development Request (DR) Triage Process at SoftWriters, Inc.

More than just a catchy title, these Rapid Response Teams have been formed to review, investigate and triage the current queue of DR’s and to expedite the process for the future. 

SoftWriters' New Extended Service Hours

SoftWriters' New Extended Service Hours

Starting April 3rd, 2017 our new hours of standard operation will be 8:30 a.m. to 8:00 p.m. EST.

After hours support will continue to be available until midnight Monday through Friday and emergency support will still be available 24/7/365.

Introducing Free Monthly Training Webinars

Introducing Free Monthly Training Webinars

SoftWriters is excited to initiate a new monthly training webinar series. This series will cover a variety of important training topics that will be beneficial for FWLTC users to attend. All customers will be able to have input on the topics covered each month via a quick survey; registration and format will be similar to the monthly Release Notes Webinars.

MMP Delivers Exceptional Customer Service

MMP Delivers Exceptional Customer Service

SoftWriters’ customer MMP recently published a case study about a memory care community with four locations who noticed quality problems with their previous pharmacy and set out to find a partner who would help them deliver consistent and quality care to their residents.

SoftWriters' 2016 Year In Review

SoftWriters' 2016 Year In Review

Happy New Year! As we go forward into 2017, we wanted to take time to thank the SoftWriters community for another great year. We are honored to have such a wonderful group of customers to serve, and hope that you were able to achieve or exceed your expectations for the last calendar year.

2016 was a busy and, we hope you agree, successful year at SoftWriters – where we put LTC pharmacy first.