I am one of three supervisors for the FrameworkLTC support team. On any given day you will see me helping analysts resolve their calls, tackling elevated support issues, and working to improve our overall customer experience at SoftWriters! My aim is to provide our customers with resolutions to their issues as correctly and swiftly as possible.
In an ongoing effort to be proactive, transparent and forthcoming with errors, observations, issues and limitations related to FrameworkLTC software suite, SoftWriters has started publishing Known Issues and Limitations document (KIL) on the Customer Engagement Zone.
While an extension has been placed around the enforcement remedies for certain Phase 2 Mega Rule and Antibiotic Stewardship requirements from CMS [Nov 2019], it is still necessary to be working towards compliance on these items.
Perpetual Inventory describes systems of inventory where inventory quantity and availability is updated on a continuous basis as a function of doing business.
Perpetual Inventory has some great perks:
Increase cash flow
Decrease the outs experienced from day to day
Improve returns process
Check out this quick video to see how it works, then schedule a training to outline the best perpetual inventory implementation process for your pharmacy!
Did you know that in addition to accepting all content types for storing and processing, FrameworkECM also accepts forms in various formats? With Word-based and PDF-based forms as options, you get to decide which tool is best for your pharmacy. Both options are equally viable, so here are advantages for both:
As FrameworkLTC is evolving into an enterprise-level clinical platform, it continues to offer end-to-end support for the majority of LTC pharmacy workflows. In order to deliver a stable and robust software upgrade and migration experience on enterprise scale to our customers, SoftWriters is moving towards a quarterly release cadence beginning Q1 2018. The first quarterly release is planned to be generally available by end of March 2018. This move fits very well with the overwhelming support that was shown by our customers during the 2017 Softwriters User Conference last year.
Shantanu (Shan) Bhide has joined the SoftWriters team as the VP of Technology to lead the Product, Development, and Quality Assurance functions at SoftWriters.
With more than 20 years of experience delivering software products and solutions to a broad range of customers, Shan brings incredible knowledge and energy to the SoftWriters team.
SoftWriters COO Tim Tannert was invited back to his alma mater, Ohio Northern University, this past weekend to be the keynote for their Professional Commitment Ceremony where P3 students received their White Coat and recited the Pharmacy Pledge of Professionalism. Addressing the students, here are the highlights of what Tim shared: