Meet SoftWriters' Team Member Michaela Spinelli


How would you describe your role at SoftWriters?

As a Solutions Consultant I get to help our customers with more complex issues that may arise. I also get to assist other analysts and work on specific problems.

What is your favorite part of the job? 

I enjoy that every day we get to face different challenges.  Since every pharmacy is unique, you need to be able to provide a solution that will work best for the individual pharmacy that you are working with.  Being able to help the customer and provide them with the best solution requires listening to the customers issues and needs.  Knowing that the customer is satisfied at the end of the call makes it worth it.

What is your favorite functionality of any of our products? 

I like that users are able to customize the ribbon for what they use the most.  This allows users to easily find the screens that are needed on a daily basis.  I also enjoy that if you do not know what a screen does, you can click F1 on the screen and it will open the user guide to that page.

What do you like to do for fun? 

I enjoy traveling and spending time with friends and family.

Nancy Williams from Payless had this to say about Michaela, ““Very satisfied with Michaela – she is awesome and always gets to the root cause of the problem.”