We are very pleased to announce that Jackie Maitland has been promoted to Vice President, Customer Success. Jackie has been instrumental in building relationships with you, our customers, demonstrating the cultural change that we have embarked on over the last 18 months, and revamping our Customer Success Department. In her new role, Jackie’s responsibility will expand to helping us evaluate all of our current customer facing processes and continue to modernize them to exceed our customers’ expectations.
Jackie has continued to embody our core values since joining the company in 2013, and in that time she has made a tremendous impact on the way that we deliver service to our customers. Having worked in the LTC market for over 2 decades prior to joining SoftWriters, Jackie is uniquely positioned to help us to meet the ever-changing needs of our growing customer base. We are confident that her drive, work ethic, and resolve will help us to achieve our ambitious goal of building a best-in-class customer success team!