Happy New Year! As we go forward into 2017, we wanted to take time to thank the SoftWriters community for another great year. We are honored to have such a wonderful group of customers to serve, and hope that you were able to achieve or exceed your expectations for the last calendar year.
2016 was a busy and, we hope you agree, successful year at SoftWriters – where we put LTC pharmacy first.
During 2016 SoftWriters delivered a whopping 17 new releases packed with new functionality to advance your business. The biggest milestone when discussing our core product is FrameworkLTC 4.0. This investment in a modern platform is available to all SWI pharmacies at no additional charge. Highlights of the 4.0 upgrade include customizable windows and toolbars, improved audit and search functionality, exportable reports, and a much more reliable, capable, and modern technology stack. All of this while preserving the features, functionality, and behaviors of the current version of FrameworkLTC, thus preserving the investment that you all have made in the training of your staff.
We Put Your Pharmacy First
In addition to our software solutions, SoftWriters continues to invest in support resources. In 2016 we established a new role, Director of Customer Experience, with responsibility for implementation, training and customer support. We welcomed new trainers to the team and increased our consulting staff. In customer support we brought on additional analysts and are happy to announce the average wait time has been less than one minute and we have achieved a 96.4% satisfaction on FWLTC support surveys and 100% on FWECM surveys! And, to continue delivering on innovations, we added several new developers to our team. The SoftWriters team has grown to over 70 employees with over 65% percent in customer supporting roles!
Customers who attended September’s user conference were able to get the first look at SoftWriters newest solution – FrameworkPOD – a point of delivery solution. In a setting where integration between solutions is critical, we are proud to offer the only fully integrated, cohesive pharmacy solution from order intake through delivery. FrameworkECM, FrameworkLTC, FrameworkPOD, FrameworkLink and FrameworkBI work from the same data in the same databases, eliminating manual steps, eliminating the need for tenuous interfaces, and enhancing your customer service capabilities. A special thanks to those of you who have helped us with beta testing and product feedback, we couldn’t have done it without you!
A few quick reminders:
- RelayHealth is changing the encryption on claim submission so you must be on FWLTC version 193 or higher by end of January to continue to submit claims.
- The monthly release notes webinars will begin a new series, starting January 18th at 2:00 p.m. EST. All interested in joining will need to register regardless if you were enrolled in 2016. This new link is available on the CEZ under SUPPORT>WEBINARS.
Wishing you all the best for 2017.