Jackie, congratulations on your recent promotion to SoftWriters’ Director of Customer Experience! What are your objectives in this new role?
As Director of Customer Experience, I work with clients to understand their operational and/or financial challenges and ensure that we leverage the capabilities of our FrameworkLTC software solutions to address such challenges. Every pharmacy is different and it’s important to understand the nuances of your operation in order to tailor the strengths of the software to your needs and best support your success.
What is your favorite part of the job?
I very much enjoy the variety of my work and meeting and working with our clients. There are both common and unique challenges our clients face, and I gain great satisfaction when I can work with clients towards impactful solutions.
What functionality do you appreciate most in SoftWriters’ suite of pharmacy management software solutions?
FrameworkLTC’s interface functionality is extremely robust and provides for a broad array of options for each client to establish their own customized workflow design.
How do you spend your downtime?
I enjoy hanging out with my husband, 4 adult children and 2 granddaughters. We all enjoy all that Lake Erie has to offer and when Ohio gets too cold, we visit our 2 oldest kids (& grandchildren) in Florida!