Customer success is at the core of what makes any company great. At SoftWriters we’ve always strived to demonstrate that by having the most functional and efficient software for LTC operators, and by investing heavily in our support and services teams. These investments have allowed us to respond more quickly to your needs, with average call wait times currently below 1 minute. Our continued investments have now put us in a position to provide extended support hours.
Starting April 3rd, 2017 our new hours of standard operation will be 8:30 a.m. to 8:00 p.m. EST.
After hours support will continue to be available until midnight Monday through Friday and emergency support will still be available 24/7/365.
As always, we will be monitoring our response times and support surveys to ensure we continue to deliver the service level you expect. We appreciate your patience and understanding as we monitor peak demand times and staffing needs during the newly extended times. We look forward to servicing you!