Process eRX's Efficiently

By John Juliano

FrameworkLTC customers have been citing an increase in electronic prescriptions as a potential disruption to Order Entry processes. SoftWriters, Inc. has developed intuitive solutions to increase efficiency, accuracy, and reduce the manual steps associated with creating a singular process for all inbound orders despite their point of origin.

The Challenge:

Order and other requests sent electronically using the NCPDP Script standard are directed into FrameworkLTC’s e-Rx Queue Manager. This can sometimes cause processing gaps due to the fact it must be monitored separately from faxed orders, phoned orders, etc. Furthermore, if documents are used in conjunction with workflow steps or for audit purposes the pharmacy must manually print and scan the e-Rx request into FWLTC or a document management system. This type of routine adds touches, time and delays to the order entry process.

An increase in electronic authorizations to fill has also been reported by FrameworkLTC users, making it even more difficult to track and react to authorization requests once received into the e-Rx Queue Manager.

The Remedy:

When FrameworkECM is used in tandem with FrameworkLTC, e-Rx requests are directed into the electronic content management system with all other inbound orders. A corresponding document is automatically created as part of this triage process. When a new order is e-prescribed, the order will be directed into FrameworkECM as a document that is named with the request type. For example, new orders will have a document created called ‘New Prescription’. Once the user selects the document in the same manner as a faxed order they can simply ‘Process’ it in FWLTC. This will retrieve the e-Rx processing screen, complete the data entry, and automatically associate the document FWECM created with the order in FWLTC. The document can then be used for review and workflow, including the ability to annotate for additional clarity.

A refill request can be auto processed into a FWLTC edit batch with no user intervention, or for extra validation users may opt for manual process and FrameworkECM will create a new document for the refill, then you would simply select the ‘process’ button from the toolbar to execute the refill. A discontinue order request will have a ‘CancelRX’ document that allows the user to ‘auto process’ the D/C by simply selecting the document. These requests can be filtered into any FrameworkECM processing folder the pharmacy wishes for maximum visibility and efficiency.

John Juliano is the Product Sales Engineer at SoftWriters, a Pittsburgh-based company that offers pharmacy management software solutions to pharmacies serving the long-term care community.  John uses his technical expertise to demonstrate FrameworkLTC, FrameworkECM, and companion products to pharmacies looking to streamline efficiencies and enhance customer service.