Meet SoftWriters' Team Member Nancy Zimmerman

Nancy, how would you describe your role? 
I am an Implementation Consultant so my role is to teach and support best practices. I consult customers on best practices and recommend ways to optimize the capabilities of the FrameworkLTC solution set to improve efficiencies, workflow and financial performance. I also train customers on current and new product functionality, assist customers in the implementation process, and am a product and industry expert for our sales team.

What is your favorite part of the job?
Seeing our customers grow and succeed and knowing I had a part in helping them get there!

What do you like best about any of our solutions?
I don’t have a specific favorite, I like how they all integrate and come together to allow for a complete solution to our customers’ needs. Everything from our core FrameworkLTC product with all its flexibility to the ability to integrate with a wide variety of eHR, eMAR, dispensing and packaging systems, document management and reporting solutions. It’s amazing!

What do you do for fun?
I love spending time with my family, especially my grandchildren. Watching them grow and change is fascinating. I also love to travel, especially to the beach and wine country.


Nancy was recently promoted to Implementation Consultant – she brings a wealth of knowledge and experience to her new role and has been so instrumental to our support, training and implementation teams through the years. Please congratulate Nancy on her new role when you talk to her next!

“Nancy Zimmerman from Softwriters was essential to Waltz Pharmacies successful transition to Framework LTC. She was professional, engaged and willing to get into the trenches with our team to ensure a smooth “go live”. The team here considers ourselves lucky to have been assigned Nancy as our trainer. She obviously loves her job and we can attest here at very good at it! If she did not know the answer to a particular question that came up she was clearly committed to getting us to the right person to get the answer. Nancy has continued to be a valuable resource post live and goes out of her way to help in any way she can.” – Waltz Long Term Care Pharmacy