Meet SoftWriters' New VP of Technology, Shantanu Bhide

Meet SoftWriters' New VP of Technology, Shantanu Bhide

Shantanu (Shan) Bhide has joined the SoftWriters team as the VP of Technology to lead the Product, Development, and Quality Assurance functions at SoftWriters.   

With more than 20 years of experience delivering software products and solutions to a broad range of customers, Shan brings incredible knowledge and energy to the SoftWriters team. 

Mega Rule and Antibiotic Stewardship for Pharmacies

Mega Rule and Antibiotic Stewardship for Pharmacies

Phase 2 of the Reform of Requirements for LTC Facilities outlines requirements that facilities must meet in order to participate in the Medicare and Medicaid programs as of November 28, 2017. These requirements are aimed at improving the quality of health care and patient safety. Here are the three areas you need to be working towards as a pharmacy servicing Medicare/Medicaid facilities. 

Meet SoftWriters’ New VP of Sales & Marketing, Jeff Lininger

Meet SoftWriters’ New VP of Sales & Marketing, Jeff Lininger

“I’m thrilled to be joining SoftWriters, a company that understands the importance of developing and integrating technology within LTC pharmacy in ways that best serve our customers. We have an amazing team and great support from MHA and Roper. I look forward to leading the sales and marketing organization to support our existing customer base and to acquire new customers to further SoftWriters growth.”

Upgraded Technology for FrameworkLTC Pharmacies

Upgraded Technology for FrameworkLTC Pharmacies

The technology platform of your pharmacy software is critical to your pharmacy’s ability to perform and interface with the rest of the market. SoftWriters is excited to roll out long-term care pharmacy software that is built on the absolute latest technology platform. By utilizing the newest technologies and completely re-architecting the way our solutions work, SoftWriters is able to go beyond interfacing products to truly integrate them to act as one solution for you. Read more for how this upgrade ensures all customers have the best pharmacy software and integration capabilities.

Enhanced Customer Support

Enhanced Customer Support

SoftWriters has recently made some changes aimed at improving customer experience, providing better customer service and support. Our extended support hours, focus on offering great support, and organizational changes will help us better respond to our customers. We are excited to share the following:

Implementation Tips from a Trainer

Implementation Tips from a Trainer

Implementing a new software application often seems like a very daunting task, especially considering pharmacies typically don’t have the luxury of closing shop for a few days. The goals of improved workflow efficiencies, accuracies and business growth make the transition worth it, and with proper planning and expectation setting you can tackle implementing new technologies head on! Here are some helpful tips, best practices, and recommendations to help aid in the transition.

SoftWriters' New Extended Service Hours

SoftWriters' New Extended Service Hours

Starting April 3rd, 2017 our new hours of standard operation will be 8:30 a.m. to 8:00 p.m. EST.

After hours support will continue to be available until midnight Monday through Friday and emergency support will still be available 24/7/365.

Introducing Free Monthly Training Webinars

Introducing Free Monthly Training Webinars

SoftWriters is excited to initiate a new monthly training webinar series. This series will cover a variety of important training topics that will be beneficial for FWLTC users to attend. All customers will be able to have input on the topics covered each month via a quick survey; registration and format will be similar to the monthly Release Notes Webinars.

MMP Delivers Exceptional Customer Service

MMP Delivers Exceptional Customer Service

SoftWriters’ customer MMP recently published a case study about a memory care community with four locations who noticed quality problems with their previous pharmacy and set out to find a partner who would help them deliver consistent and quality care to their residents.

SoftWriters' 2016 Year In Review

SoftWriters' 2016 Year In Review

Happy New Year! As we go forward into 2017, we wanted to take time to thank the SoftWriters community for another great year. We are honored to have such a wonderful group of customers to serve, and hope that you were able to achieve or exceed your expectations for the last calendar year.

2016 was a busy and, we hope you agree, successful year at SoftWriters – where we put LTC pharmacy first.